Frequently asked questions

Domiciliary care — often called home care — supports people in their own homes so they can stay independent, safe and comfortable in familiar surroundings. It can include personal care, medication support, companionship, meal preparation, domestic assistance and specialist care tailored to individual needs.

No. Trust In Care is a domiciliary care provider — we provide care and support within people’s own homes. Our aim is to help people remain independent in the place where they feel most comfortable.

Our services are available to adults aged 18 and over who need support with daily living — people living alone or with family, recovering from illness or injury, living with a disability or dementia, or managing a long-term health condition.

No. Home care is not just for older people. We support adults of all ages who need assistance because of illness, disability, mental health needs, learning disabilities or recovery after a hospital stay.

Yes. Many of the people we support live independently in their own homes. Our support helps people stay safe, confident and independent.

We provide home care throughout Sandwell, Dudley and Birmingham — and now across Leicestershire too, including West Leicester, Oadby & Wigston, Hinckley and Lutterworth. If you’re unsure whether we reach you, ring us with your postcode and we’ll tell you straight away.

Personal care, companionship, medication support, shopping support, domestic assistance, dementia care, respite care, live-in care, rehabilitation support and end of life care. Every package is tailored to the person.

Yes. Our experienced staff support people living with dementia and Alzheimer’s, Parkinson’s, stroke recovery, cancer, mental health conditions, physical and learning disabilities, diabetes, and catheter and stoma care.

Many people simply prefer to stay in their own home — keeping their independence, routines, relationships and connection with their community. Home care provides personalised support in familiar surroundings.

The cost depends on the level and type of support required. We’ll discuss your circumstances and give you clear information about options and costs before you commit to anything.

Yes. Flexible private care packages tailored around your needs, routines and preferences — often arranged quickly, and adjusted as needs change.

In many cases, yes. Following a social care assessment, eligible people may be offered Direct Payments — which can allow you to choose your own care provider rather than having one allocated. That choice can be us.

Funds paid directly to eligible individuals by their local authority after a care needs assessment, designed to give people choice and control over how their care is arranged. Many people don’t know this option exists — we’re happy to explain how it works.

Yes — we are a contracted provider delivering services on behalf of local authorities and NHS partners, and we also support people who fund their own care privately.